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Please read the below booking information before proceeding to booking a consultation

Booking Information


TIME ZONE

Our booking page shows Hobart time (AEST/AEDT, UTC+10/+11) by default. If you live in a different time zone, please select your time zone from the menu at the top of the booking page before you choose an appointment. Missed appointments due to time zone errors cannot be refunded. Please contact us if you need help.

PREPAYMENT FOR APPOINTMENTS

Payment is required at least 24 hours before your appointment. You can pay when you book online, or our team will contact you 48 hours before your appointment to arrange payment.

CANCELLATIONS & REFUNDS

We understand plans can change. If you need to cancel or reschedule, please let us know more than 24 hours before your appointment and we will refund your payment in full. For Monday appointments, please let us know by 3pm Friday, as we are closed on weekends. Cancellations or non-attendance within 24 hours are non-refundable.

PRICE CHANGES

Our prices are subject to change and may be reviewed from time to time. The fee shown when you book is current at that time. If it changes before your appointment, we will contact you to confirm you still wish to attend and arrange payment of the difference.

ADDITIONAL COSTS

Your appointment fee does not include the cost of prescribed herbal medicines, supplements, or further testing. If these are recommended, your practitioner will discuss the cost with you during your appointment.

LOW-INCOME HEALTH CARE DISCOUNT​

If you hold a current Centrelink Low Income Health Care Card, you may be eligible for a discount:
– 20% off naturopathic appointments
– 10% off acupuncture appointments
This discount cannot be applied to online bookings. Please contact our reception team to receive your discount.

​INTERNATIONAL PATIENTS

If you live outside Australia, an additional fee applies. This covers the extra time involved in coordinating across time zones, adapting recommendations to what is available in your country, and managing international shipping and follow-up. Please select an international appointment option when booking, or contact our reception team if you cannot find one. All fees are listed in Australian dollars (AUD).

CONTACT

Reception:
info@gouldsnaturalmedicine.com.au
+61 3 6234 4223 (option 1)
​ ​
Apothecary:
apothecary@gouldsnaturalmedicine.com.au
+61 3 6234 4223 (option 2)

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