Clinic Receptionist
Goulds Natural Medicine Clinic
An opportunity exists to join our supportive and caring team. If you are a warm and friendly person who loves helping people and has excellent attention to detail, keep reading!
Are you:
- Interested in natural medicine in general, and Goulds Natural Medicine in particular
- Passionate about values that are in alignment with those held by Goulds Natural Medicine
- Warm, cheerful, friendly, and focused on excellent patient and customer care
- Responsible and well organised, able to manage and prioritise competing tasks
- Someone with an outstanding level of attention to detail and ability to learn quickly
- Able to communicate effectively and clearly, and confident making and receiving calls
- Able to work calmly and effectively under pressure
Please read further...
This is an opportunity to be a part of Goulds Natural Medicine Clinic in Hobart, a business committed to making our patients’ lives better through natural medicine. We have a multi-modality practitioner team of Naturopaths, Nutritionists, Lactation Consultants, an Acupuncturist, and a Natural Sex Therapist. We are looking for a warm and attentive person to join our clinic reception team. We are looking for candidates whose values are in alignment with ours. If you wish to become an integral member of our clinic reception team and to connect with our patients, then you will appreciate the atmosphere we offer.
Benefits of working at Goulds
- Regular and reliable hours with some flexibility where needed
- Wonderful teams; A close-knit reception team and wider clinic, apothecary and farm teams. We are a large group of passionate, ethically minded and deeply caring individuals
- Regular reception team meetings to build connection, improve processes and provide support
- High quality service and care to our local, interstate and international community that you can feel invested in and proud of
- Outstanding support and care within your work environment
- Extensive training – we make sure you feel confident and comfortable in the role
- Not open on public holidays or weekends
- Opportunity to expand your responsibilities over time
- We are committed to our staff and offer long term reliable positions
- This role is suited to someone who wants to become part of the Goulds team into the future and can see themselves working with us for a minimum of two years
Pay and working conditions
- The position is casual with a minimum of 8-12 hours per week initially and up to 25 hours in 2027 (depending on your availability)
- Opportunity to move to permanent part-time role
- Potential opportunity to move into a higher responsibility role
- We are seeking candidates with availability between the hours of 8:30am and 6:30pm Monday – Friday
- Pay rate: casual rate of $36.39 – Level 3 Health Professionals and Support Services Award (award rate for age bracket applies to employees under 21). 12% Superannuation.
Personal attributes - what type of person would love this role?
- A people person, enjoying welcoming patients and ensuring they feel warmly received
- Skilled at communicating well and building positive relationships with patients
- Take pride in providing outstanding customer service
- Love keeping the wheels of a business running well
- Enjoy liaising with practitioners and staff and like to be in a supportive role for your team
- Able to prioritise competing needs and thrive on being highly organised
- Enjoy working in a busy and complex environment, and can keep your cool when there are multiple demands on your time and attention
- Capable of kindly and respectfully receiving and dealing with patient and customer feedback
- Skilled at assessing someone’s needs and establishing what you can do to ensure they receive the help they need
Skills required to apply
Desirable:
- Previous experience in a reception role
- Previous experience in an administration role
- Previous experience in a customer service role
- Previous experience using Cliniko or patient management software
Essential:
- Intermediate Microsoft Word skills
- Intermediate Microsoft Excel skills
- Intermediate typing skills
- Experienced in email and internet use
- Intermediate numeracy skills including capacity to track financials, calculating payments and percentages, and conduct end of day financial settlement
- Excellent phone and in-person communication skills
- Excellent command of the written and spoken word
How To Apply
To apply for this exciting opportunity, please submit the documents listed below to recruitment@gouldsnaturalmedicine.com.au
- Cover Letter in PDF format – in your letter, please tell us why you would like to work for Goulds and why you think you would be a good fit for this role
- Resume in PDF format